List of Sections
- Our Comprehensive Varied Gaming Portfolio
- Protection Framework and Regulatory Requirements
- Transaction Infrastructure and Payment Methods
- Tiered Benefits and VIP Architecture
- Mobile Gaming Experience Interface
- Customer Support and Assistance Methods
Our Complete Wide-ranging Game Library
On roostino, we’ve have assembled a comprehensive library surpassing 3,500 validated game titles from the gaming field’s leading renowned game providers. Our gaming site showcases content from Evolution Gaming, PP, NetEnt, MG, and more than 40 additional developers, making certain each play session offers authentic playing value.
We have structure the games into distinct categories for effortless access. Slots fans explore both classic classic classic types and modern video-based slot machines with innovative mechanisms featuring falling cascades, expandable wilds, and cluster payments. Table game fans enjoy multiple versions of BJ, roulette games, punto banco, and poker games, each one offering various game structures and wager limits to accommodate various playing preferences.
| Video-based Slot Machines | Over 2400 | PP, NetEnt Studios | 96.2% |
| Live Studio | Over 180 | Evolution, Ezugi | 98.5 percent |
| Table Gaming Games | 320 plus | Microgaming, PlaynGO | Ninety-seven point eight percent |
| Progressive Slots | 95+ | Red Tiger, Yggdrasil | 94.5% |
| Specialty Titles | Over 210 | HS Gaming, Spribe Studios | 95.9 percent |
Live Studio Studio Platform
The live dealer casino gaming infrastructure operates through specialized facilities broadcasting in high resolution with professional hosts managing instant gaming. We operate round-the-clock transmission across multiple global areas, featuring dedicated gaming tables with tailored wager limits. Evolution Gaming Lightning collection series, First POV games, and entertainment show-style formats like Crazy Time show and Monopoly show constitute the foundation of the segment.
Protection System and License Requirements
Roostino operates under the authority of Curacao eGaming Authority, licensing ID 8048 JAZ, issued by the Administration of Curacao. This comprehensive regulatory structure mandates conformity to rigorous operational standards, regular auditing of random sequence mechanisms, and open monetary operations. Our entire platform underwent its current recent compliance review in Jan 2024, effectively fulfilling all required licensing benchmarks.
We have implement 256 bit Secure Socket Layer protection across all available user data transfer pathways, similar to the same safety protocols used by global banking entities. User information stays isolated within safe servers positioned in ISO-certified facilities. Our technical staff executes security tests every quarter, collaborating with external security companies to identify and fix possible weaknesses before these compromise user safety.
Transaction System and Processing Solutions
Financial transfers at the site process through multiple channels, supporting both traditional traditional payment methods and current cryptocurrency payment methods. We have maintain agreements with reputable financial providers to ensure processing dependability and excellent transaction times.
- Credit/debit and debit card methods: V, MC with instant deposit verification and three to five working day payout processing
- eWallet services: Skrill payments, Neteller wallet, ecoPayz service featuring same-day payout processing for authenticated accounts
- Banking wire transfers: Standard SEPA transfers and bank wire transactions handling higher transaction sizes with advanced safety measures
- Cryptocurrency choices: BTC, Ethereum, Litecoin payments, Tether enabling near-instant payments and 24-hour withdrawal timeframes
- Prepaid card solutions: Paysafecard and local prepaid card vouchers for confidential funding without bank data revelation
| Credit/Debit Cards | 10 EUR | 5000 EUR | Real-time | No fees |
| E-Wallets | €10 | Ten thousand euros | Instant | None |
| Bank Transfer | €50 | 50000 EUR | One to three days | No fees |
| Digital Currency | 20 EUR | 25000 EUR | 15 minutes | Blockchain fees |
Account Processes
User verification adheres to standard KYC compliance standards. Users upload state-issued identity documents, proof of residency dated within 3 month period, and payment method verification when requested. Our verification staff processes submissions within 24 hrs during operational business days, accelerating the withdrawal system for confirmed accounts. This procedure conforms with anti-money laundering regulations and safeguards both our operation and our players from fraud actions.
Tiered Rewards and Loyalty System
We organize our rewards program across 7 ascending levels: Bronze level, Silver tier, Gold level, Platinum level, Diamond, Royal, and VIP Elite. Each tier unlocks specific perks such as accelerated withdrawal speeds, exclusive personal assistance, annual birthday bonuses, and exclusive competition access. Users earn loyalty pts through real money gameplay, with each ten euros staked producing one pt irrespective of game classification.
Status elevation happens auto when point targets are reached. Bronze level players start their progression, while Elite level necessitates accumulating five hundred thousand loyalty points yearly. Advanced levels receive tailored reward structures, access to physical events, luxury merchandise, and tailored play parameters. Our exclusive cashback scheme refunds a share of overall loss amount per week, with rates scaling from 5% at Bronze to 20% at Elite level.
Mobile-based Gaming Experience Platform
Roostino’s mobile gaming system operates through responsive HTML 5 technology, eliminating the necessity for dedicated app download requirements. Members reach the complete entertainment library through smartphone browsers on iOS devices, Google Android, and tab gadgets. The user interface adapts dynamically to monitor resolutions, maintaining features across devices ranging from portable mobile phones to large tabs.
Our mobile interface offers easy browsing menus, touch optimized play control systems, and streamlined funding pages. Load speeds generally under 3 seconds time on 4G network data, with gaming sessions smoothly moving between devices through the user syncing technology. Users initiating a game round on desktop can carry on seamlessly on smartphone without pause or session loss.
Player Relations and Support Channels
The assistance system operates continuously through multiple communication methods. Users connect with trained agents via live chat service, email communication, and phone hotlines. Mean answer speeds average ninety seconds time for live chat support during busy times and 4 hours time for email requests.
- Live chat support support: Offered in EN, German language, Finnish, Norwegian language, and French with immediate contact to qualified agents experienced in account handling, system issue resolution, and transaction resolution
- Email service: Specific email addresses for common questions, VIP player services, issues resolution, and system issues with guaranteed answer within one business business day
- Comprehensive FAQ knowledge base: Structured into topics including account creation, KYC, bonuses, play, payments, and controlled gambling with searchable functionality and frequent information revisions
- Telephone support: Area-specific contact numbers for European players functioning Mondays through Fridays with longer service hours, delivering voice assistance for complicated matters needing detailed discussion
We store detailed logs of all support interactions, enabling agents to view communication logs and deliver appropriate help during follow-up communications. The escalation procedures route pending matters to specialized teams within 24 hours, making certain ongoing issues get appropriate specialist or administrative handling. User experience metrics undergo per month assessment, directing ongoing upgrades to the assistance systems and agent development initiatives.